Sales and Return Policy

We stand behind the products we sell. Your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason please contact us at

Shipping cost can not be refunded on the return of new winches.

All sales on machines and promotional/sale items is final.

NorthPull Winch Company may offer refunds at our sole discretion on purchases returned in new condition within 30 days of purchase.  The items condition is determined by our sole discretion. You must contact us before returning any purchase, and receive approval from NorthPull Winch Company before returning the product. You will waive your right for return for any reason if you do not receive our approval and instruction in advance before shipping returns. Buyer will be responsible for return shipping on new unused products. All returns will be subject to a 25% restocking fee.